RUGO acknowledges the importance of your privacy. This privacy policy delineates the personal information we gather and its utilization. RUGO retains the right to amend this privacy policy at its discretion. By creating an account on the RUGO website, application, product, software, tool, data feed, and/or service (collectively referred to as the “Service”), you agree to adhere to the terms outlined in this policy. Please carefully review this policy.
If you have any unresolved concerns regarding privacy or data usage that we have not adequately addressed, please contact us directly at info@rugousa.com. RUGO is dedicated to prioritizing your privacy.
This privacy notice provides detailed information on how we gather, utilize, disclose, retain, and safeguard your personal information.
1. Personal Information
We may collect personal information when provided knowingly by you, such as when signing up for our newsletter, engaging in chat, creating an account, requesting more information through our contact page, participating in surveys or questionnaires, and supplying details like your email address, name, phone number, or other pertinent information. Where applicable, personal information includes personal data as defined by applicable law.
We may share your Personal Information with third parties to assist us in utilizing it as described above. For example, we utilize Shopify to operate our online store. You can find more details about how Shopify handles your Personal Information in their privacy policy [here](https://www.shopify.com/legal/privacy). Additionally, we use Google Analytics to gain insights into how our customers use the Site. For more information about how Google uses your Personal Information, please refer to their privacy policy https://www.google.com/intl/en/policies/privacy/. You also have the option to opt-out of Google Analytics https://tools.google.com/dlpage/gaoptout.
Furthermore, we may disclose your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.
This Privacy Policy excludes the privacy practices of third parties that we neither own nor control, including but not limited to any third-party websites, services, applications, or online resources linked to or referenced by this Site (collectively referred to as Third Party Services or TPS) that may be accessed through the Services. For example, our Services utilize Facebook API Services as a TPS, and by interacting with Facebook content and services through the Service, you agree to adhere to the Facebook Terms of Service, Privacy Policy, and API Services Terms of Service. We do not assume responsibility for the content or privacy practices of any TPS. We encourage you to thoroughly review the privacy policies of any TPS you access.
RUGO does not consider personal information to include anonymized data that cannot identify a specific individual. We collect and utilize your personal information to provide services, enhance our service, offer customer support, conduct research and analysis to improve our products, service, and technology, and deliver customized content tailored to your preferences and interests.
While you have the option not to provide personal information, doing so may limit your access to certain parts of the Service. By registering an account with us, you agree to provide your personally identifiable information to access the services. This consent provides us with the legal basis required under applicable law to process your data. You retain the right to withdraw such consent at any time. If you do not agree to our use of your personal data as outlined in this policy, please refrain from using our Services.
2. Sensitive Personal Data
With the exception noted below, we kindly ask that you refrain from sending us or disclosing any sensitive personal data (such as social security numbers, information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health information, biometric or genetic characteristics, criminal background, or membership in a trade union) through the services or otherwise to us.
If you choose to send or disclose any sensitive personal data to us while submitting content to the services, you are thereby consenting to our processing and use of such sensitive personal data in accordance with this policy. If you do not consent to our processing and use of such sensitive personal data, we ask that you refrain from submitting such content to us. Please note that even if such information is provided, we will not store it anywhere on our end.
3. Non-Personally Identifiable Information
We may collect and aggregate non-personally identifiable information, which refers to information that does not allow you to be identified or identifiable either on its own or when combined with other information available to a third party. This information may include details such as the website that referred you to us, your IP address, browser type and language, hardware types, geographic location, and access times and durations. Additionally, we may gather navigational information, including details about the service content or pages you view, the links you click, and other actions taken in connection with the service. We utilize this information to analyze usage patterns and facilitate improvements to the Service.
4. Types of Cookies
The Services utilize the following types of cookies for the purposes outlined below:
Strictly Necessary Cookies:
These cookies are indispensable to provide you with services available through the Services and to enable you to utilize some of its features. For example, they allow you to log in to secure areas of the sites or applications and facilitate the rapid loading of requested page content. Without these cookies, the requested services cannot be provided, and we only use them to deliver those services.
Functionality Cookies:
These cookies enable the Services to remember choices you make when utilizing a site or application, such as retaining your language preferences, login details, and adjustments made to other parts of your account or preferences. Their purpose is to offer you a more personalized experience and spare you from having to re-enter your preferences each time you use the Services.
Performance Cookies:
These cookies gather information about traffic to the services and how users interact with them. The collected information does not identify any individual visitor but is aggregated and anonymous. It includes the number of visitors, referring websites, visited pages, time of visits, repeat visits, and similar data. We utilize this information to operate the services more efficiently, collect broad demographic data, and monitor service activity.
We employ Google Analytics for this purpose, which uses its own cookies solely to enhance service functionality. For more information about Google Analytics cookies, please visit Google Analytics Cookies https://developers.google.com/analytics/resources/concepts/gaConceptsCookies. You can learn about how Google safeguards your data www.google.com/analytics/learn/privacy.html. To prevent Google Analytics from tracking your usage of the services, you can download and install the browser plugin available http://tools.google.com/dlpage/gaoptout?hl=en-GB.
Targeting Cookies / Advertising Cookies:
These cookies serve to deliver advertisements more relevant to your interests and limit the number of times you view an advertisement. They also assist in measuring the effectiveness of advertising campaigns. Typically, they are placed by advertising networks with the website operator’s consent, remembering your website visits and sharing this information with other organizations, such as advertisers. Often, targeting or advertising cookies are linked to site functionality provided by other organizations.
Disabling Cookies:
For information about cookies and individual providers, as well as the option to opt out of usage-based online advertising through one or more tools, please visit https://www.youronlinechoices.com. To access the preference manager directly, please click https://www.youronlinechoices.com.
Facebook Custom Audiences:
In the context of usage-based online advertising, we utilize Facebook communication tools, particularly custom and website custom audiences. Essentially, a non-reversible and non-personal checksum (hash value) is generated from your usage data, which may be transmitted to Facebook for analysis and marketing purposes. For website custom audiences, the Facebook cookie is utilized. For further details regarding the purpose and scope of data collection, processing, and use by Facebook, as well as your privacy protection options, please refer to Facebook's privacy policy https://www.facebook.com/privacy/explanation. To opt out of Facebook website custom audiences, please click https://www.facebook.com/privacy/explanation.
Pixel Tags:
We may also employ pixel tags (also known as web beacons and clear GIFs) on the Services to monitor user actions on our sites and applications. Unlike cookies, which are stored on your computer's or mobile device's hard drive by a website, pixel tags are invisibly embedded on webpages. They gauge the success of our marketing campaigns and compile usage statistics of the services to enhance content management. The information collected via pixel tags is not linked to our users' personal data.
Do Not Track Signals:
Some Internet browsers may be configured to transmit “Do Not Track” signals to the online services you visit. Currently, we do not respond to Do Not Track signals. For more information about “Do Not Track,” please visit http://www.allaboutdnt.com.
5. Disclosure
In adherence to privacy principles, RUGO typically refrains from disclosing any of your personal information except under the following circumstances:
- With your explicit permission, which may be granted through your acceptance of this Privacy Policy.
- When we have a good faith belief that such disclosure is required by applicable laws, regulations, court orders, or legal processes.
- To rectify perceived false or misleading information or to address activities deemed manipulative, deceptive, or otherwise unlawful.
- When you are informed at the time of data collection about the need for such disclosure.
- When necessary to share your information in order to fulfill the product or service you've requested.
- In situations where such disclosure is made under confidentiality obligations in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of RUGO's business.
- RUGO may share non-personal information collected in aggregate form only with advertisers and other partners.
6. Children’s Policy
Our Terms of Service clearly state that users must be either (i) 18 years of age or older, or (ii) 13 years of age or older if they are (a) emancipated minors or (b) have obtained legal parental or guardian consent. RUGO does not knowingly collect personally identifiable information from users under the age of 13. If we become aware that we have inadvertently collected personal information from a user under the age of 13, we will promptly take measures to identify and delete that information from our database.
7. International Usage
The Service, owned by RUGO, is accessible in Korea and globally. For data protection, RUGO acts as the controller and, unless stated otherwise, the processor of data. Information collected may be retained, stored, processed, accessed, and utilized in jurisdictions where privacy laws may differ and offer less protection than those of your home jurisdiction.
8. How Can Users Change or Update Information?
If you have any questions or concerns about this privacy policy, or if you would like the personally identifiable information you have provided to be removed from our files, please contact RUGO by email at info@rugousa.com.
9. Security and Encryption
We adhere to widely accepted industry standards to safeguard your personal information. While we implement physical, electronic, and procedural measures to maintain the confidentiality of collected online information, it's important to note that no method of transmission over the internet or electronic storage is entirely secure. Our service employs security protocols, including standard Secure Socket Layer (SSL) encryption for data transmission, and secure server storage. Access to stored data is protected by multiple security layers such as firewalls, role-based access controls, and passwords. It is your responsibility to maintain the security of your password. If you suspect any security breach or compromise of your account, please notify us immediately at info@rugousa.com.
10. Changes to This Policy
We reserve the right to modify the terms of this privacy policy at any time. When changes are made, we will update the "last updated" date at the bottom of the policy. In the event of significant alterations to this statement or in how we handle your personal information, we will notify you by prominently posting a notice of such changes here, on our home page, or via email. We encourage you to review this policy periodically whenever you visit our websites or applications.
10. CONTACT US
For further details about our privacy practices, inquiries, or complaints, please reach out to us via email at info@rugousa.com.
Updated 02/2024.