SIMPLE STEPS TO USE RUGO ESIM
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CHECK COMPATIBILITY
You can find the list of eSIM-compatible phones here.
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SELECT DESTINATION & PURCHASE PREPAID ESIM
Choose your desired destination and travel package, and receive a QR Code within 24 hours to your email.
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SCAN QR CODE
Scan the QR code we send you and enable data roaming in your device settings.
Frequently Asked Questions
How do I set up the eSIM on my device?
How do I set up the eSIM on my device?
After completing your purchase, you will receive a QR code via email. You can either print the QR code or open it on your computer. Next, on your cell phone, navigate to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will prompt you to assign a specific name to this data plan. Once configured, you can seamlessly switch between your RUGO data plan and your original plan from your provider. Please note that the RUGO data plan will only become active upon reaching your destination. Upon arrival, enable data roaming in your cellphone settings and activate the RUGO data plan. For detailed instructions on adding a data plan, consult your phone's user manual. Additionally, each eSIM product includes comprehensive setup instructions.
What is the speed that I will have with the RUGO eSIM?
What is the speed that I will have with the RUGO eSIM?
With your RUGO eSIM, you can connect at 4G, LTE, and 5G speeds, similar to any local data line. However, please note that in remote or low-coverage areas, your mobile connection may operate at lower speeds.
Can I call and send SMS with my RUGO eSIM?
Can I call and send SMS with my RUGO eSIM?
Some RUGO eSIM cards come with a mobile number, allowing you to make and receive calls. However, please note that sending or receiving SMS messages is not supported. You can utilize the eSIM mobile data to maintain connectivity with instant messaging applications like WhatsApp or iMessage.
What do I do if I delete or lose my eSIM’s QR code?
What do I do if I delete or lose my eSIM’s QR code?
If you are unable to locate the code, please reach out to our customer support team at info@rugousa.com. We will promptly resend the code to you via email.